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FAQ

General Information

Who is AutoProcessor Exchange?

AutoProcessor Exchange specializes in distributing inventory for events across North America. We distribute the largest amounts of inventory to many professional and collegiate sports teams. We strive to help fans attend their favorite sports teams, concerts, and live performances. We offer a variety of tickets to MLB, NBA, NHL, NFL, MLS, CFL, Concerts, Theater, and other Sports.   

Is my information safe when I buy tickets on AutoProcessorExchange.com?

Yes. At AutoProcessor Exchange our top priority is to ensure that all of our customers' personal information is kept safe and secure. We do not pass on your information to third parties but rather use it for internal processing to fulfill orders. Before purchasing online always look in the address box for the “s” in https:// and for the “lock” symbol before paying. This means the site you are on is secure, if you look at the url when checking out on AutoProcessorExchange.com you will notice the lock symbol and the s in https://

In addition, AutoProcessor Exchange is constantly being monitored by McAfee Secure, TRUSTe, and VeriSign Secured to ensure that your information is always safe and secure.

 

Can I change my account email address?

Yes you can. Just log into your account, click account at the top, then you will see Edit Profile on the left, click on it and you will be able to edit your email.

 

Can I bring camera/food/drink/etc to the event?

Each venue has their own policies, please see your venue for more details.

 

Does my child need a ticket to gain entry into an event?

Each venue has their own policies regarding what age or height requires a ticket, please see your venue for more details.

 

Why can’t I add more than one set of tickets to my shopping cart?

The various ticket listings on our website can have a number of possible reasons why they cannot be purchased in one order. We have tickets for events all over North America as well as other select markets as we expand. These tickets can be charged in a number of different currencies with corresponding tax amounts included. Most of our tickets are emailable, however, some events require hard copy tickets so shipping charges would be different. There are many other reasons why you can only buy for one event at a time on our website if you have any questions about this please contact support@autoprocessorexchange.com.

 

Can the venue scan my tickets off my phone?

Most venues have started scanning tickets, but we recommended printing the tickets just in case, or checking with the venue before attending.  

Cancellation Policy

 

Can I cancel my order for any reason after I place an order?

All sales are final, there are no refunds or exchanges. If you have any more questions please check out our Terms of Service located at the bottom of the page.

 

Will I get a refund if my event is rescheduled, rained out, or postponed?

No, our Terms of Service states that All Sales are Final. If an event is postponed or rescheduled, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued for most rescheduled events or postponements. In the case that new tickets are required it is the customer’s responsibility to contact AutoProcessor Exchange.

 

If an event is canceled and not rescheduled for a different date, will I receive a refund?

Yes. If an event is cancelled for any reason other than an act of God (rainout, earthquake, flood, etc.), war, terrorism, strike, or lockout, we will provide a full refund for the amount that you paid for the tickets. Shipping charges are not refundable. In case of a rainout or strike for a sporting event, no refunds will be made. We will attempt to contact you with further instructions in these instances. If you have not heard from us within 48 hours of the announcement, please at support@autoprocessorexchange.com.

 

Can I return my tickets or exchange them for an event on a different date?

No. There are no refunds, exchanges, or cancellations on any request once it is submitted to us. This policy is in place because when you place your ticket request, we attempt to secure and acquire those tickets for you from a ticket supplier and are not able to recover our costs. Please order tickets only after you are certain you want them.

 

Seat & Ticket Information

 

Are the seats that I am buying together/side-by-side?

Yes, at AutoProcessor Exchange we guarantee the tickets you purchase will be seated together when they are purchased together. We recommend calling us if you would like to add tickets to a previous order and we will do our best to make that happen. It is also important to note that some tickets may not appear to be together when in fact they are. For example, some venue’s (especially theaters) will label their seats in odd or even numbered seating depending on the side of the venue your tickets are for. If you have any questions or concerns please do not hesitate to contact us at support@autoprocessorexchange.com and we will do our best to help straighten things out.

 

Why am I unable to order certain quantity of tickets even though there are more seats available than I need?

When we list our tickets often we select quantities that can be selected so we are not left with a single ticket. We try to sell even sets of tickets whenever possible. That could be 2,4,6,8 in an 8 pack of tickets, or 1,3,5,7 in a seven pack of tickets. If you cannot select the number of tickets you desire on our website please do not hesitate to contact us at support@autoprocessorexchange.com. 

 

Why are there codes by some sections such as: club, reserve, lodge, etc?

Each venue has different names for sections of seating. At AutoProcessor Exchange, we work hard to give our customers a good idea of the general location of each ticket and any additional information pertaining to the ticket (limited view, Wheelchair Accessible, etc). If our seating charts do not offer a clear description of your venue please contact us at support@autoprocessorexchange.com.

 

What if my tickets are lost or stolen?

When you receive your tickets keep them in a safe place. Unfortunately, AutoProcessor Exchange cannot guarantee that tickets can be replaced if they are lost, stolen, or damaged. In some instances tickets can be reprinted, and AutoProcessor Exchange will do its best to replace your tickets, but it is not always possible and cannot be guaranteed. Please also note that direct sunlight and heat can damage some tickets.

 

What are e-mailed tickets?

Email tickets are the new alternatives to traditional, hard-stock paper tickets. These tickets are valid and are generally emailed in PDF format. They contain the bar code that the venue attendant will use to scan for admittance into the venue. Some venue’s can scan the barcode off your mobile device and others need the tickets printed off. To be safe we recommend printing off the tickets or contacting your venue directly. The file will we included as an attachment in your email and can be viewed through Adobe Reader (which you can download for free here) and printed. Please note that the name appearing on the PDF is of the original purchaser. Nonetheless, the tickets are completely transferrable and the attendee's name does not need to match the name on the ticket. If an order is made within 48 hours of an event, and the listing is marked with the "E-delivery" icon, then the tickets are available for electronic delivery.

 

What does “Instant Download” mean?

Tickets designated as "Instant Download" will be available as electronic tickets typically within a few minutes after your order is confirmed. Some orders may require additional verification that will be initiated immediately upon receiving your order. When your order is confirmed, you will receive an email with download instructions for your tickets. These tickets are valid and 100% legitimate, and generally come in PDF format and contain the bar code that the venue attendant will use to scan for admittance into the venue. The file can be viewed through Adobe Reader (which you can download for free here) and conveniently printed. Please note that the name appearing on the PDF is of the original purchaser. Nonetheless, the tickets are completely transferable and the attendee's name does not need to match the name on the ticket. Rest assured that all tickets sold on AutoProcessorExchange.com are from reputable and pre-screened sellers who do not provide us with duplicate or invalid tickets.

 

The name on the E-mailed ticket is different from mine-is this ticket still valid?

Yes, the name on the ticket does not matter, the tickets will still be valid. All E-Tickets are completely transferable and the name on the ticket is simply the original purchaser or the season ticket holder.

 

What if I order tickets from AutoProcessorExchange.com and I receive different tickets? Was there a mistake?

Tickets received are to be identical, comparable, or better than the tickets specified in the order. The determination of what constitutes a comparable or upgraded ticket is at the sole discretion of AutoProcessor Exchange. If we need to change or upgrade your tickets we will call you to approve the change/upgrade. We work hard to ensure our customers receive the best customer service, but sometimes the wrong tickets are sent. If this happens please contact us at support@autoprocessorexchange.com

 

Pricing

 

How are ticket prices determined on AutoProcessorExchange.com? Why is the price I paid higher/lower than the price indicated on my tickets?

The ticket industry is competitive and prices are constantly updating based on availability and demand. AutoProcessor Exchange is always watching the market and will change prices and strategies to stay competitive and move tickets. We price our tickets based on market value and not the original printed value. For this reason, the price indicated on the ticket can be lower or sometimes higher than what customers paid.

 

Why are the same tickets available for sale on AutoProcessorExchange.com at different prices?

All AutoProcessor Exchange tickets are priced by AutoProcessor Exchange staff whereas tickets listed by other sellers will be priced by them and therefore will usually be a little higher.

 

I have received a confirmation email. Has my credit card been charged?

Yes, your confirmation email is sent when we complete an order. AutoProcessor Exchange reserves the funds on your credit card account while processing your order and when complete we capture those funds.

 

Will the prices of the tickets decrease as the event approaches?

At AutoProcessor Exchange we price our tickets based on market value, so there is no way to predict if the prices will be higher or lower than what they are currently listed at, or if we will still have inventory. We recommend buying tickets as early as possible to ensure attendance, regardless of market fluctuations.

 

Is it possible to split an order between multiple forms of payment?

No. Every order must be placed with a single debit or credit card, or by using PayPal.

 

Do I have to pay any taxes when ordering through AutoProcessorExchange.com?

Yes, certain events that occur where tax applies are subject to a tax, for example events in Canada. For events which incurs a tax, the amount will be calculated and included in the itemization of charges on AutoProcessorExchange.com which appears on the checkout screen.

 

Why am I being charged tax after I’ve completed my order?

Taxes on tickets actually vary substantially from state-to-state and even between localities in various states - an ever-changing situation. This means that local and/or state taxes are not calculated on our checkout page during the purchase process. (Ticketing taxes are based on the location of the ticket seller supplying an order and most prevalent in Texas, Chicago, California, Michigan and Canada.)

 

Delivery

 

Who does AutoProcessorExchange.com use for shipping?

Our preferred method of shipping is to email tickets, this allows us to send tickets out to last minute buyer's, use less paper, and is easy to track. We currently do not off other shipping options.

Tickets for events that are bought in advance may have delivery delays and therefore may not have been printed or released by the box office yet. In these cases, the delivery date is entirely dependent on when the "in hand" date is. 

Why haven't I received my tickets yet? What is a delivery delay?

We try to send out all our tickets within 24hrs of an order being placed whenever possible. Some ticket providers have delivery delays and therefore we cannot ship tickets until the team releases them. A Delivery delay occurs when certain ticket providers such as teams, venues, and primary ticket sellers withhold tickets until closer to the event. These delays vary depending on what is set in place by ticket holders. If you have any questions please contact us at support@autoprocessorexchange.com

  

I lost the email to download my tickets. How can I have another email sent?

If you contact AutoProcessor Exchange we can send you another email. All we need to know is your name and order number. You can contact us at support@autoprocessorexchange.com

 

I would like to attend an event that is within 24 hours-how will I receive my tickets?

Tickets that are up on our website within 24-hours of an event are all emailable. We have staff working extended hours that will email them to you as soon as possible.

 

I ordered tickets with Email Delivery, where are my tickets?

Once you place your order for e-tickets we will process your order as quickly as we can, usually we try to process orders within 24/hrs. At that time if we have the tickets we will email them over to you. Some teams put delivery delays on all their tickets and no one has access to these tickets until the team releases them closer to the game. In this case we cannot send out tickets until we have received and processed them. Rest assured we will send tickets in time for your event!

 

I do not have a printer how do I print my E-Tickets?

If you do not have a printer you can ask a friend or family member if they can print your tickets for you, or you can print them at work, or print them at your local library, Kinkos, or any office supply store such as Staples or Officemax. To use these options you may not have access to your email and may need to download and save your PDF ticket files to a flash drive. Your tickets do not have to be printed in colour to be valid.

 

I’m having trouble downloading and printing my tickets. How do I retrieve them?

To print your tickets, make sure you download the PDF file to your desktop. Then open the file and select “Print” from the Adobe Reader “File” menu. If you cannot download the tickets you might have to temporarily disable your pop up blockers and/or enable Cookies, Javascript, and Adobe Plugins. If you cannot open the file once you have it downloaded check to see if you have the latest version of Adobe Reader installed on your computer. If not you can download it for free here.